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Shipments and returns


How much costs the transport ?

The expenses are calculated on the weight of the parcel and destination: the cost of the courier will appear on the cart when ordering. Cash on delivery payment and bank transfers aren’t allowed.

How long does the delivery take?

GLS courier delivery takes around 24 hours depending on the time when order arrives, except the Isles and the areas difficult to reach where 48 hours are needed. The next working day after your order, shipments made by a courier will be followed by an email with the tracking number. On Saturdays, Sundays and public holidays no shipments or deliveries are made.

What could happen if the courier doesn’t find anyone home?

If the delivery cannot be done because nobody is at home, it’s possible that the courier leaves a written notice with all details and a telephone number to fix a further delivery with no extra charges.
If following a further attempt, the delivery should not be possible, the goods will be temporarily kept in local GLS office. In these cases the customer has to contact the local GLS office as soon as possible to agree on delivery within a maximum of ten days.

Which kind of payment is possible to do?

Using Paypal payments can be done :
• By Paypal account
• By credit card via Paypal


The invoice is issued only for VAT users. The invoice is sent by mail upon receipt of the goods.

Which kind of risks by paying with credit card?

Risks are almost zero, the credit card data (number, expiry) don’t transit on the site but they are communicated to the Safe Server (SSL) of the Paypal circuit in a cryptographic way. When data are communicated, down on the browser window a lock will appear: this shows that the site is crypto-protected. The server will check the number of the credit card automatically and in secret.

Orders from Abroad ?

Dal Negro Store at presents operates only in Italy.

Control on delivery

Once the carton is delivered it’s necessary to check if the carton is intact, nor damaged or wet, with no sign of alteration; to check that the numbers of cartons is the same of the invoice. In case of serious physical damages the consignee can reject the delivery by an immediate claim. Otherwise the product results correctly delivered. The invoice attached to the carton within a pouch must be kept.

Why must I compulsorily give a telephone number?

It requires the phone number to enable the courier to contact you in case of trouble in finding the specified delivery address. In no case your number will be disclosed or sold to third parties or used by Teodomiro Dal Negro S.p.A.

How to exercise the right of withdrawal?

In the Italian market, Teodomiro Dal Negro S.p.A. recognizes to customer to exercise the right of withdrawal within 14 days of receipt of the products, giving notice by email to: infob2c@dalnegro.com. For more information, refer to the page on Sales Conditions.

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